Entwicklung von prozessorientierten Informationssystemen für die industrielle Dienstleistungsbeschaffung

In der industriellen Dienstleistungsbeschaffung mangelt es an adäquaten domänenspezifischen Lösungsansätzen für die präzise Modellierung, qualitative und quantitative Analyse und Implementierung elektronischer Geschäftsprozesse in prozessorientierte Informationssysteme. In der vorliegenden Arbeit werden neue Lösungsansätze auf Basis von Methoden, Modellen und E-Business-Lösungen erarbeitet, um die Entwicklung und Gestaltung prozessorientierter Informationssysteme zu verbessern

Entwicklung von prozessorientierten Informationssystemen für die industrielle Dienstleistungsbeschaffung

The domain of industrial service procurement lacks in adequate domain-specific solutions for the precise modeling, qualitative and quantitative analysis and implementation of electronic business processes in process-aware information systems. In this work new solutions based on methods, models and e-business solutions are worked out in order to improve the development and configuration of process-aware information systems

Meta-model for Data Harmonization and Business Process Compliance in Service Procurement

Part 4: Service Composition IIInternational audienceDiminished transaction costs, increased transparency and shortened procurement times entail increased importance of service e-procurement compared to traditional service procurement. Due to proprietary data exchange formats and individual business processes, data harmonization and business process compliance are shortcoming. In this paper a meta-model to formulate requirements of service procurement collaborations with a combined view on information and control flow is presented. Our focus is on two constituent elements of the model: collaborative business processes and service objects. Both elements define features which are characteristic for investigated value constellations. Challenge at hand is to implement standardized interfaces easing seamless exchange of information between business partners. Existing procurement systems need enhanced process-awareness and compliance with service-dominant-logic. The meta-model also serves as reference framework which identifies and correlates typical entities of service procurement collaborations. Furthermore a domain specific meta-model extension for industrial service procurement is derived. This extension serves as basis for data harmonization of service procurement data and enacts compliance of business processes in industrial service procurement collaborations

Flexible Integration of Service Suppliers in Collaborative Service Procurement Networks

Part 3: Value Chain for Enhancing Collaborative NetworksInternational audienceA new conceptual design for service procurement networks may surpass existing limitations and bottlenecks. Thereby efficiency can be improved and transaction costs be reduced. To overcome existing limitations a design approach is presented that supports enterprise application integration based on master data and company-wide business process integration. Master data is harmonized with standardized data types and service-oriented architectures (SOA). eBuS-XML is introduced, in the proposed solution it serves as service-specific XML-based library for transaction data types, storage and integration of service e-procurement order processing

Simulation-Based Service Process Benchmarking in Product-Service Ecosystems

Part 2: Product-Service EcosystemsInternational audienceIncreasing market competition leads to a differentiation of service providers by offering hybrid services as value added services. In product-service ecosystems the effectiveness of cross-company business processes constitutes a major competitive factor. In this paper, we present a procedure model for simulation-based process benchmarking in the domain of industrial service procurement. In focus are cross-company business processes in service networks in bilateral collaboration scenarios of service providers and service consumers. A systematic analysis of performance indicators measures reveals weaknesses and potential for improvement. A set of hands on uses cases realizes validation and evaluation of yielded benchmarking results